Privacy Policy

Introduction

At Pizzaiolo ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pizzaiolo.ca), use our mobile application, place an order, or otherwise interact with our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

• Contact Information: Name, email address, postal address, phone number
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (note that complete payment information is processed by our secure payment processors and not stored on our servers)
• Order Information: Food preferences, order history, special instructions
• Marketing Preferences: Your preferences for receiving marketing communications from us

Non-Personal Information

• Usage Data: Information about how you interact with our website or app, including pages visited, time spent, and features used
• Device Information: IP address, browser type, operating system, device type
• Location Data: General location information based on IP address or more precise location if you enable location services

How We Collect Information

We collect information in the following ways:

Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an account or profile
• Place an order
• Fill out a contact form
• Sign up for our newsletter
• Participate in surveys or promotions
• Leave reviews or comments
• Contact our customer service team

Automated Information Collection

When you access our services, we may automatically collect certain information through the use of:

• Cookies: Small data files stored on your device that help us improve our services and your experience
• Web Beacons: Electronic images that help us deliver cookies and count visits
• Log Files: Records of actions taken on our website or app
• Analytics Tools: Third-party services like Google Analytics that help us understand how users engage with our services

How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support
• Send transactional messages (such as order confirmations)
• Personalize your experience
• Improve our website, app, and services
• Send marketing communications (with your consent)
• Conduct research and analysis
• Detect, prevent, and address technical issues or fraudulent activities
• Comply with legal obligations

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Sharing Your Information

We may share your information with the following parties:

Service Providers

We share information with third-party service providers that help us operate our business and deliver services to you, including:

• Payment processors
• Delivery partners
• Marketing and analytics providers
• IT and cloud service providers
• Customer service providers

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with our Privacy Policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your information in a structured, commonly used, machine-readable format.
• Objection: You can object to our processing of your information in certain circumstances.
• Withdraw Consent: Where we rely on your consent to process your information, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in your account settings
• Contacting our customer service team

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders or account.

Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Functional Cookies: Enable enhanced functionality and personalization.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

Managing Cookies

You can manage cookie preferences through our cookie consent banner when you first visit our website. You can also control cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Some of the security measures we use include:

• Encryption of sensitive information
• Secure Socket Layer (SSL) technology
• Access controls for our systems and databases
• Regular security assessments

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence.

When we transfer your information to other countries, we will protect it as described in this Privacy Policy and comply with applicable legal requirements for transferring personal information internationally.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you through a notice on our website or by email before the changes become effective.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.