At Pizzaiolo, we take pride in serving high-quality, authentic Italian pizza and providing excellent customer service. Your satisfaction is our top priority, and we strive to ensure that every order meets our high standards.
We understand that sometimes issues arise, and we are committed to addressing them fairly and promptly. This Refund Policy outlines the conditions under which we offer refunds and the process for requesting them.
We offer refunds or compensation in the following situations:
Depending on the nature and severity of the issue, we may offer one or more of the following forms of compensation:
A complete refund of the purchase price, including taxes and delivery fees (if applicable), returned to your original payment method.
A refund for specific items that were problematic or missing, returned to your original payment method.
A new order sent to replace the problematic items, at no additional cost.
Credit added to your Pizzaiolo account for use on future orders.
Discount codes, free items, or other promotional offers to be used on future orders.
The type of compensation will be determined on a case-by-case basis, considering factors such as the nature of the issue, its severity, and your ordering history with us.
If you experience any issues with your order, please follow these steps to request a refund or compensation:
You can request a refund through any of these channels:
We are committed to processing refund requests promptly. Here's what you can expect:
You will receive confirmation via email once your refund has been processed.
While we strive to address all legitimate concerns, there are certain situations where refunds may be limited or unavailable:
Refund requests submitted more than 48 hours after the order was delivered or picked up may be more difficult to verify and may be denied at our discretion.
For highly customized pizzas or menu items, refunds may be limited if the issue relates to the customization that was specifically requested by you.
If a substantial portion of the food has been consumed, we may limit the refund to a partial amount or offer an alternative form of compensation.
Customers with a pattern of frequent refund requests may be subject to additional review or limitations on future refunds.
For orders placed through third-party delivery services (e.g., UberEats, DoorDash), the refund policy of that service may apply instead of or in addition to our policy. In these cases, you may need to contact the delivery service directly.
Free items, promotional offers, or discounted items may have different refund terms, which will be specified at the time of the promotion.
For catering orders or large orders (over $200), special refund conditions may apply:
Digital gift cards are non-refundable once purchased. However, if a gift card is not functioning properly, we will address the technical issue or replace the gift card.
For orders related to special events, holidays, or limited-time promotions, different refund terms may apply due to the special preparation involved. These terms will be clearly communicated during the ordering process.
Beyond our refund policy, we stand behind our quality guarantee: If you're not completely satisfied with your Pizzaiolo experience, we want to make it right. Even in cases that may fall outside our standard refund policy, we encourage you to contact us so we can address your concerns.
We value your feedback as it helps us improve our products and services. Your input is essential to our continued growth and commitment to excellence.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will indicate the date of the most recent update at the top of this page. We encourage you to review this policy periodically for any changes.
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us through one of the following methods:
Pizzaiolo Customer Service
54 Harry Points
Beckyfort, CH63 4JT
Canada
Email: [email protected]
Phone: +448126901318
Hours: 10:00 AM - 10:00 PM, 7 days a week
We are committed to addressing your concerns promptly and fairly.